Refund policy
The short version: ask within 14 days of a payment, and we refund it.
Refunds within 14 days
If you ask within 14 days of a payment, we refund that most recent payment. Email the address at the bottom of this page.
Cancelling does not refund
Cancelling your plan stops future renewals, but it does not by itself refund a payment you have already made. To ask for a refund, email us.
How refunds are paid
Refunds go back to the original payment method through Paddle, our payment provider, and may take several days to arrive.
After 14 days
After 14 days, refunds are at our discretion. If the service has failed on our side, we will still make it right.
Questions
Write to hello@kiwiimenu.app.
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